Service blueprint
Four commuter journeys past the counter, the back-office work that serves them, and the places where AI can help. Built as material for an AI workshop with the owner.
- 4 journeys
- 9 stops each
- 15 AI ideas
Prototypes
Clickable, phone-sized ideas for turning the café into a daily habit: pre-ordering for your train, delivery to the building, loyalty, and neighbourhood features.
- Clickable ideas
- 4 themes
- Live SBB departures
Index
Everything on this siteService blueprint
- ACustomer journeyLeaving home, arriving for work, leaving work, coming home: lane by lane, stop by stop.
- BBehind the counterInternal processes from daily opening and cash-up to yearly budget and pricing.
- CAI opportunitiesIdeas sorted by effort, each with a first step, a caution and a prompt to copy.
Prototypes
What is real and what is not
The blueprint is a starting hypothesis of how a station coffee shop usually runs; nothing in it was measured at this shop. The prototypes are simulations: no payments, no accounts, no server, and anything you tap is kept in your own browser only. The one live element is the train pre-order, which reads current SBB departures for Horgen Oberdorf.